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Marianna Cardoso
Case 06Independent project

Aviation · confidential client

Redesign of digital acquisition and funnel in aviation

Aviation · confidential client · Chile · 2020 – 2022

  • Growth & Performance
  • Strategy
  • Consulting
+45%Service contracting
+45%
Service contracting
Sustained
Result over time

The challenge

A company in the aviation sector needed to increase service contracting through digital channels. The existing process generated leads, but converted them at a rate far below what the business needed. The initial diagnosis pointed at acquisition; the real problem was further down the funnel.

My role

Strategic marketing consultant. Diagnosis of the digital acquisition process, redesign of the conversion funnel and supervision of implementation.

What I did

  • 01Audit of the full funnel, from first contact through to contracting the service.
  • 02Identification of the leak points: where prospects were being lost, and why.
  • 03Redesign of the acquisition and conversion process: channels, messages and stages.
  • 04Implementation, measurement and iterative adjustment against real results.

The result

A 45% increase in service contracting, sustained over time, which confirms that structural changes to the process, and not a one-off campaign, were the source of the result.

What this case shows

That I read the whole funnel and look for the problem where it is, not where it is most comfortable to look.

Do you have a project like this?

If you are facing something similar, write to me and we can talk, with no commitment.

mari@mariannacardoso.com